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Found on a white tag inside the bag, often begins with EC or the year and 5-6 digit code. We are unable to pull product from a PO number. If this case, please ensure to provide a photo of the entire bag and its dimensions.

Usually on the white tag along with your product code. If you do not see a year please include photos of tags and write "unknown".

If you have selected assistance with a buckle we will need the width of the strap that the buckle is on along with a photo of the broken buckle. Please also include a photo of a full buckle if possible.

Width, Length and Diagonal

Please enter the details and photos of your request. The more information and/or photos we have up front the faster we can assist in getting your item repaired.

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